FREQUENTLY ASKED QUESTIONS (FAQ)
Do I need to return my old DPF or Catalytic?
No, W&L does not require a core return. However, we have partnered with www.CatRebates.com to get you cash back for your old part. Look for the Cat Rebates flyer in your box or check out the Rebates tab on our site.
Will your part fit the same as my original part?
Yes, W&L parts are direct physical replacements and will fit all stock mounting locations.
Do you offer expedited shipping?
Yes, but at an additional expense. Please call before ordering to receive a quote
Do you provide gaskets and clamps?
Gaskets and clamps are not included with your purchase. However, W&L parts are designed to manufacturer fitment specifications. OEM gaskets and clamps are compatible and recommended for installation.
I ordered a part from W&L, when will it ship?
Are your parts new or are they re-manufactured?
All W&L Parts are NEW. We do not sell re-manufactured or used parts.
Do I need to pay a core fee? If so, how do I do this?
W&L does not require a core return. We do not assess a core fee at checkout. However, we have partnered with www.CatRebates.com to get you cash back for your old part. Look for the Cat Rebates flyer in your box or check out the Rebates tab on our site.
When will I receive my part?
W&L uses UPS for all shipments. A tracking number will be provided once the ordered is fulfilled.
Does W&L ship to Canada?
Yes, W&L ships to Canada. Please call for a quote before placing an order as various fees and taxes may apply.
Your site says free shipping. Is that on all orders?
All W&L DPF’s and catalytic converters are shipped within the continental USA for free (some exclusions may apply). Shipments to Alaska, Hawaii, and Puerto Rico require a handling fee. If shipping is required outside of the continental USA, please call before placing an order to receive a quote.
Do any W&L parts use materials from China?
No, W&L parts are 100% sourced from Europe and the United States.
Are the insides of your parts the same as the insides of the original part on my car?
Yes, all W&L parts are made to exact manufacturer specifications and will operate the same (or, in many cases, better than) as your original part.
Are there any restocking fees on returned parts?
Yes, a restocking fee of 10% of the purchase price will be deducted from the refund.
Can I return an uninstalled part?
For refunds on uninstalled parts, please contact W&L customer support within 30 days of receiving your part.
What should I do if my package arrived damaged?
Damaged packages are the responsibility of the shipper. Once a package is in transit to its destination, W&L assumes no responsibility for damage incurred during transit. Please contact the UPS Customer Help and Support Center at 1-888-742-5877 to resolve any damage issues.
Has COVID19 affected daily W&L operations?
No, W&L is classified as an essential automotive supplier and remained open throughout the pandemic. W&L has also experienced minimal supply chain issues since our products are manufactured in the European Union.
