FREQUENTLY ASKED QUESTIONS (FAQ)
With the current COVID19 issue happening will W&L close?
Do I need to return my old DPF or Catalytic?
No, W&L does not require a core return. However, we have partnered with www.CatRebates.com to get you cash back for your old part. Look for the Cat Rebates flyer in your box or check out the Rebates tab on our site.
Will your part fit the same as my original part?
Yes, W&L parts are direct physical replacements and will fit all stock mounting locations.
Do you offer expedited shipping?
Yes, but at an additional expense. Please call before ordering to receive a quote
Do you provide gaskets and clamps?
Gaskets and clamps are not included with your purchase. However, W&L parts are designed to manufacturer fitment specifications. OEM gaskets and clamps are compatible and recommended for installation.
I ordered a part from W&L, when will it ship?
Are your parts new or are they re-manufactured?
All W&L Parts are NEW. We do not sell re-manufactured or used parts.
Do I need to pay a core fee? If so, how do I do this?
W&L does not require a core return. We do not assess a core fee at checkout. However, we have partnered with www.CatRebates.com to get you cash back for your old part. Look for the Cat Rebates flyer in your box or check out the Rebates tab on our site.
When will I receive my part?
W&L uses UPS for all shipments. A tracking number will be provided once the ordered is fulfilled.
Does W&L ship to Canada?
Yes, W&L ships to Canada. Please call for a quote before placing an order as various fees and taxes may apply.
Your site says free shipping. Is that on all orders?
Yes, all W&L parts shipped within the continental USA are free. Shipments to Alaska, Hawaii, and Puerto Rico require a handling fee. If shipping is required outside of the continental USA, please call before placing an order to receive a quote.
Do any W&L parts use materials from China?
No, W&L parts are 100% sourced from Europe and the United States.
Are the insides of your parts the same as the insides of the original part on my car?
Yes, all W&L parts are made to exact manufacturer specifications and will operate the same (or, in many cases, better than) as your original part.
Are there any restocking fees on returned parts?
Yes, a restocking fee of 10% of the purchase price will be deducted from the refund.