FREQUENTLY ASKED QUESTIONS (FAQ)

With the current COVID19 issue happening will W&L close?

No, W&L is classified as an essential automotive supplier and will not be closing. We are also taking precautions internally to make sure our staff are practicing social distancing as well as other precautions to ensure they are protected.

Do I need to return my old DPF or Catalytic?

No, W&L does not require a core return.

Will your part fit the same as my original part?

Yes, W&L parts are direct physical replacements and will fit all stock mounting locations.

Do you offer expedited shipping?

Yes, but at an additional expense. Please call before ordering to receive a quote

Do you provide gaskets and clamps?

Gaskets and clamps are not included with your purchase. However, W&L parts are designed to manufacturer fitment specifications. OEM gaskets and clamps are compatible and recommended for installation.

I ordered a part from W&L, when will it ship?

All W&L orders are processed same day, so it will be shipped the day you order. Orders after 5 PM EST will be packed and ready to be shipped in the morning the next business day.

Are your parts new or are they re-manufactured?

All W&L Parts are NEW. We do not sell re-manufactured or used parts.

Do I need to pay a core fee? If so, how do I do this?

W&L does not require a core return. We do not assess a core fee at checkout.

When will I receive my part?

W&L uses UPS for all shipments. A tracking number will be provided once the ordered is fulfilled.

Does W&L ship to Canada?

Yes, W&L ships to Canada. Please call for a quote before placing an order as various fees and taxes may apply.

Your site says free shipping. Is that on all orders?

Yes, all W&L parts shipped within the continental USA are free. Shipments to Alaska, Hawaii, and Puerto Rico require a handling fee. If shipping is required outside of the continental USA, please call before placing an order to receive a quote. 

Do any W&L parts use materials from China?

No, W&L parts are 100% sourced from Europe and the United States.

Are the insides of your parts the same as the insides of the original part on my car?

Yes, all W&L parts are made to exact manufacturer specifications and will operate the same (or, in many cases, better than) as your original part.

Are there any restocking fees on returned parts?

Yes, a restocking fee of 10% of the purchase price will be deducted from the refund.

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