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RETURNS & REFUNDS:
All return shipment fees are the customers responsibility. Returns and Refunds are based off a examination of the part for any issues related to modification of the part and/or internal damage to the part that will not allow us to resell it. Below are examples of conditions that are considered during the inspection and will void the warranty:
-Modifications to the part involving cutting, welding, or any other external issue to the casing and/or piping.
-Mis-Fueling resulting in internal damage-Engine Misfire or evidence of a rich fuel/air mixture.
-Exhaust Contamination (Coolant; Oil found in the internals of the Catalytic/DPF/SCR; Including Turbo failure evidence; Metal particles and/or fragments)
ALL REFUNDS WILL BE DEDUCTED A RESTOCKING FEE OF 10% OF THE PURCHASE PRICE.
W & L Incorporated Catalytic Converters, Diesel Particulate Filters (DPF), and Selective Catalytic Reduction (SCR) parts proudly meet EPA warranty requirements which has a 5 year or 50,000 mile warranty on the external shell and end-pipes.
Our parts also meet EPA emissions performance standards for 25,000 miles when the vehicle is properly used and maintained.
Below are examples of conditions that will void the manufacturers warranty during the returned part physical inspection:
-Physical and/or Road damage.